Terms and Conditions

Dining at The Cottage

Enjoy Breakfast, Lunch and our alternating Table D’hôte Dinner using honest home prepared food by our talented kitchen brigade, led by Edgar Rodrigues. Bookings are essential to avoid disappointment.

Dogs

Well behaved dogs are welcome in some of our guest bedrooms. Charges of £15.00 per dog, per night are payable (excluding food). Dogs must always be accompanied and are not allowed within the Restaurant and Bar but most welcome in the Snug and Guest Lounge. (Assistance dogs are excluded from these terms naturally).

Reservations

We gladly accept reservations made by telephone, email or via our website using our online booking system. A non-refundable Deposit will be taken in the amount of the first nights’ accommodation. Deposits may be held by the Hotel, to be credited against another stay within six months of the cancellation date.

Bedrooms

All bedrooms are individually styled and differ from one to another in terms of shape and size. We invite you to view our full selection of bedrooms online at www.hopecove.com . All bedrooms come with private ensuite facilities, complimentary toiletries, hairdryer, remote control LCD television with radio, beverage making facilities and free wireless internet. Some of our rooms can accommodate extra beds, please ask us for more details.

Fire Safety

The Hotel is equipped with fire detection and alarms. Please make yourself aware of the fire escape route and full fire emergency procedures, which are displayed in your room and Guest compendiums.

Smoking

The Cottage Hotel operates a strict No Smoking Policy throughout the bedrooms, all public areas, Restaurant and Lounge. Guests are welcome to smoke at designated outside smoking areas.

Arrival and Departure

Free on-site parking is available at the Cottage Hotel. The Hotel does not accept responsibility for damage/theft of vehicles/their contents whilst parked on site.

Bedrooms are not normally available until 3pm; however, an early check in may be possible upon request and subject to an early check in charge of £20.00.

We respectfully request that Bedrooms be vacated by 11.00am on departure day.

Valuables

The Hotel is not responsible for articles of value, other than those deposited with Reception for safe custody in the Hotel safe, for which a receipt will be given.

Cancellations

All cancellations should be received by the Hotel in writing. Deposits are non-refundable. If you are cancelling within 30 days, prior to arrival, your nonrefundable deposit will be forfeited. However, at the managers discretion, your deposit may be held by the Hotel, to be credited against another stay within six months of the cancellation date. Guests are invited to consider an independent holiday insurance scheme such as www.allcleartravel.co.uk (for example).

Payment

Accounts are to be settled upon departure.  All major credit and debit cards are accepted (excluding Amex and Diners Club). Deposit cheques are accepted providing they are submitted one month prior to the reservation start. The Hotel reserves the right to ask for alternative payment or further identification.

We reserve the right to alter these terms and conditions without notice. Full T& C’s @ www.hopecove.com

For more information about accessibility, please visit our accessibility page.

We regret that no allowance can be made for occasional absence from the Hotel or meals not taken. Although we shall endeavour to maintain the rates, we reserve the right to alter them as necessary.

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