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A view of the Hotel from the beach

Health and safety during home deliveries

Precautions during the coronavirus situation

We are adhering to the gov.uk Guidance for Food Businesses on Coronavirus (COVID-19) published 25 March 2020

Our Procedures

  • Plates are sterilised in our dishwasher before use.
  • Chilled Food is put on these clean plates in our kitchen and cling filmed.
  • Plated food is placed on customer's doorstep, with a gloved hand – no touching of door handles.
  • House bell is pressed (with a pole).
  • Dirty plates are collected from doorstep (customers wash their own plates). These are picked up by delivery staff wearing gloves, placed in a "dirty" section of the van; delivery staff then gel their gloved hands after touching dirty plates.
  • On return to the hotel, dirty plates are carried across front terrace using restaurant fire door entrance (not into kitchen). Five large tables are set up in the restaurant, (day 1 to day 5).
  • Dirty plates are placed on appropriate restaurant table and left for 72 hours; then these plates go into the kitchen wash-up area and are washed in a high temperature dishwasher.
  • Clean plates are stored in clean area of kitchen for re-use.
  • All supplies entering into the hotel (boxes/packaging) have their exterior wiped down with ELIMINATOR MAX (professional disinfectant).
  • No person suppling goods are allowed into the hotel, only key workers.

We believe this procedure with using plates is safer than take away boxes.

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